WhatsApp Services
AWEBCS LLP builds WhatsApp chatbots that answer customer queries, take orders and book appointments, then hand over to your team when a person is needed. Tell us your message volume and how many staff answer chats, and we will send a written quote.
Official WhatsApp Business API setup
Portal to manage chats and templates
Bulk messaging to opted-in contacts
Chatbot with hand-over to a person
The problem you are facing
?Customers message us on WhatsApp at all hours and no one replies until the next working day.
✓The chatbot answers common questions on WhatsApp as soon as they arrive, so buyers get an immediate response instead of waiting for someone to pick up the phone or open the app.
?Our staff spend too much time answering the same basic questions over and over.
✓The chatbot handles routine questions about hours, location, services and next steps automatically, freeing your team to spend their time on conversations that actually need a human.
?Some enquiries are too complex for an automated reply and we worry people get stuck.
✓When a question falls outside what the chatbot can answer, it hands the conversation over to a person, so the buyer is never left with a dead end and your team picks up with context.
How it works
We review the questions your customers ask most and how your team currently replies.
We draft the chatbot's answers and define the point at which it hands over to a person.
We set up and test the chatbot on WhatsApp with you before it goes live.
We hand it over with guidance, and you can ask us to adjust answers as your needs change.
A WhatsApp chatbot is an automated conversation layer that sits on your business WhatsApp number and replies to incoming messages without a person typing each time. It is not a separate app your customer installs; they simply message the number they already saved or found. The chatbot reads what the customer sends, matches it against the questions and intents you have prepared, and returns the right answer, menu or next step. When it cannot resolve something, it passes the conversation to your team.
The mechanics matter more than the label. Messages arrive through the official WhatsApp Business Platform, are delivered to a server you control or that we host, and are processed by a rules engine or language model tuned to your business. The reply is then sent back through the same channel. Because the conversation stays inside WhatsApp, customers do not switch apps, fill long forms or wait on hold. That continuity is why a whatsapp chatbot india deployment often sees faster first responses than email or web forms.
The build starts with your content, not the code. We list the questions customers actually ask, group them into intents, and write clear answers in the tone your brand uses. Each intent gets a fallback: what the bot says when it is unsure. We also define the triggers for handover, such as a request for a person, a complaint keyword, or two failed matches in a row. Only after this map is agreed do we connect the number and test.
Testing happens in two stages. First we run scripted conversations covering common questions, edge cases and deliberate nonsense, checking that replies are accurate and that handover fires when expected. Then we run a limited live period with your team watching, so real customer phrasing can be added to the intent list. Expect to revise wording in the first weeks; that is normal and healthy. If replies feel slow or wrong, raise it early rather than letting customers absorb the confusion.
You should ask for help when your catalogue, policies or opening hours change faster than you can update the bot, or when you want it to read from a live system such as order tracking. Those need integration work, not just text edits. Also ask for a review if handover requests are rising sharply, if the same question keeps hitting the fallback, or if message volume grows beyond what your current setup handles comfortably.
The core problem is simple: messages arrive faster than people can answer them, and unanswered messages quietly become lost sales. A small team handling enquiries on a personal phone can cope at first. Then volume grows, several people share the number, replies depend on who is free, and customers repeat themselves to each new agent. The chatbot absorbs the repetitive first layer so your team spends time on conversations that actually need judgement, negotiation or empathy.
Repetition is the second cost. Questions about timings, location, availability, documents needed or how to pay come in every day, often phrased a dozen ways. Answering them manually is not hard work, but it is constant work, and it pulls attention away from customers with complex needs. A bot answers the routine set instantly, at any hour, with the same wording each time. That consistency reduces the small errors that creep in when tired people answer the same question for the fiftieth time.
Response time is the third issue. Customers message when it suits them, which is often outside your working hours. Without automation, those messages sit until morning, and by then the customer may have gone elsewhere. A bot can acknowledge the message immediately, answer what it can, collect the details you need, and tell the customer when a person will follow up. You are not promising instant human service; you are promising that nobody is ignored.
The fourth problem is visibility. When conversations live on individual phones, you cannot see what customers ask, where they drop off, or which questions repeat. A properly built bot logs intents, fallbacks and handover reasons. That record shows you what to fix in your website, your pricing page or your process. Many businesses discover that a single unclear policy generates a large share of enquiries, and fixing the policy reduces the load permanently.
Finally, there is the handover gap. Teams often lose context when a colleague takes over, so the customer repeats everything. A good setup passes the conversation history and collected details to the person taking over. If you are comparing options and want to understand what drives a whatsapp chatbot cost india, remember that the handover design and the logging usually matter more to daily results than the number of canned replies you buy.
Businesses with a steady flow of similar questions benefit first. If you run a clinic, a coaching centre, a repair service, a travel desk or a local store, much of your inbox is the same handful of queries. A bot handles those, and your staff deal with the exceptions. The test is simple: review your last fifty conversations. If more than half could be answered from a fixed script, a chatbot will earn its place quickly.
Businesses that operate outside standard hours also gain. If customers message in the evening, on Sundays or during festivals, a bot keeps the conversation alive until your team returns. It can capture the enquiry, confirm what the customer needs and set expectations about when a person will reply. This suits service businesses with emergency or after-hours interest, and any business whose customers are in different time zones or work irregular shifts.
Growing teams that share a single number are strong candidates. When three or four people answer the same WhatsApp account, replies become inconsistent and nobody knows who handled what. A bot creates a single front door, routes conversations to the right person and keeps a record. If you are searching for a whatsapp chatbot company india to build this properly, check whether they ask about your team structure and handover rules before quoting, because routing design is where most shared-number problems are solved.
Businesses running campaigns or seasonal peaks should consider one. When an offer, event or admission season drives a spike, the same questions arrive in bursts. A bot absorbs the burst, answers the obvious queries and collects details from people who want follow-up. You do not need to hire temporary staff for two weeks and train them from scratch. After the peak, the same setup keeps handling routine traffic at a calmer pace.
Some businesses should wait. If your enquiry volume is very low, if nearly every conversation needs custom advice, or if you cannot commit someone to review and update the bot, automation will frustrate customers more than help. The same applies if your policies are unsettled. Fix the process first, then automate it. A short trial period with clear review points tells you honestly whether you are ready.
Auto-answers are the foundation. We build a structured set of intents from your real conversations, each with clear wording and sensible variations so the bot recognises different phrasings of the same question. Answers are written in plain language, kept short, and end with a useful next step such as a link, a document or a question that moves the conversation forward. Where a question has several possible answers, the bot offers a short menu rather than guessing, which keeps the exchange predictable.
Menus and guided flows handle multi-step needs. Instead of a single reply, the bot can walk a customer through a short sequence: choose a service, share a location, pick a time window, confirm details. Each step is checked before moving on, so the information your team receives is complete. Flows are kept deliberately short, because long forms inside chat lose people. If a flow needs more than a few steps, we usually split it or hand it to a person at the natural break point.
Human handover is designed, not left to chance. The bot passes the conversation when the customer asks for a person, when a complaint or sensitive keyword appears, when the bot fails to match twice, or when a flow reaches a decision only staff should make. The person taking over sees the conversation history and any details already collected, so the customer does not repeat themselves. Outside working hours, the bot says clearly when a human will respond.
Control and visibility sit alongside the conversation features. Your team gets a place to review conversations, see which intents fire most, and read the fallback log. Editing answers should not require a developer for routine wording changes. We also set guardrails: the bot does not invent policies, does not promise things you have not approved, and does not collect information you do not need. Every automated reply should be traceable to content your business has signed off.
Finally, the setup is built to fit your existing tools rather than replace them. Where it makes sense, the bot can share collected details with your CRM, send a notification to your team, or point customers to a booking or tracking page. If you want a clear picture of what a whatsapp chatbot price india looks like for this kind of build, ask for the scope in writing: number of intents, handover rules, integrations and the review period all affect effort far more than the chat window itself.
Step one is a short discovery call. We ask what your customers message about, who answers today, what happens outside working hours and what a good outcome looks like. You share a sample of real conversations, with customer details removed. From that we draft an intent list and a handover policy. Nothing is built until you approve this map, because a bot built on assumptions about your customers will need rework within days.
Step two prepares the WhatsApp side. We confirm the business number, verify the business with the platform, and set up the profile details customers see: name, description, photo, hours and website. This verification step often takes longer than expected, so we start it early. You will need to supply business documents and nominate someone who can approve requests. If verification stalls, we tell you what is missing rather than waiting silently.
Step three is building and testing the bot. We write the answers, configure the flows, set the handover triggers and connect any systems you have approved. Then we test with scripted conversations, including awkward inputs and deliberate attempts to break the flow. You review a test transcript and mark anything that sounds wrong, unclear or off-brand. Wording changes are cheap at this stage and expensive later, so we encourage frank feedback now.
Step four is a controlled launch. We go live with your team watching closely for the first period, adding real customer phrasings to the intent list and adjusting handover rules where they fire too often or too rarely. We agree in advance how we will measure success: fewer unanswered messages, faster first reply, fewer repeat questions. After the review period, we hand over documentation so your team can make routine edits without us.
Step five is ongoing care. We recommend a monthly check of the fallback log, the handover reasons and any changes to your policies or services. Ask for help immediately if the bot starts giving outdated answers, if a new product or service is launching, or if message volume jumps unexpectedly. If you are evaluating partners, a whatsapp chatbot company india based team that explains this review rhythm up front is usually a better long-term fit than one that treats launch as the finish line.
Cost for a WhatsApp chatbot rarely comes from one line item. It is shaped by the number of conversation flows you need, how many integrations must connect to your systems, and how much content has to be written and reviewed. A simple question-and-answer bot with a human handover is a smaller build than one that looks up orders, checks stock, or books appointments. Ask any provider to separate build effort from ongoing platform and message charges so you can compare quotes fairly.
When you evaluate whatsapp business api india pricing, look at what is included beyond the chatbot itself. Meta charges for certain message templates and conversations, and those rates change over time, so a provider should explain how pass-through costs are billed and whether a markup applies. Ask whether the quote covers setup, number verification, flow design, testing, and training of your staff. A low headline figure often excludes the work that makes a bot usable in daily operations.
If a vendor advertises the cheapest whatsapp business api india offer, check the scope carefully. Low-cost plans may limit the number of flows, restrict integrations, or charge separately for every change after launch. Compare what happens when you need a new question added, a department added to the handover list, or a report exported. The practical question is not the starting figure but the total you will pay over a year of normal use, including changes and support.
Integration complexity is a major cost driver. Connecting the chatbot to a CRM, helpdesk, order system, or calendar requires API access, testing, and error handling. Each connection needs someone to define what data moves, what happens when a system is down, and who fixes failures. Before approving a quote, list every system the bot must reach and confirm whether that work is in scope. Undefined integrations are a common source of budget overruns.
For a whatsapp chatbot for business india deployment, plan for content and review time too. Someone must write accurate answers, approve wording on policies, and decide escalation rules. Multilingual support, message templates in regional languages, and periodic content updates all add effort. Ask for a written breakdown of build, integration, content, and support costs, then request a small pilot before committing to the full scope. AWEBCs, based in Uttarakhand, India, can walk you through these decisions.
Launch day is the start, not the finish. A chatbot needs watching in the first weeks because real users phrase questions differently from the test scripts. Set a review routine: read transcripts weekly, note questions the bot failed to answer, and log where people asked for a human. Assign one person to own this review so fixes do not stall. Decide in advance how quickly a broken flow must be corrected, especially if it blocks orders or bookings.
Your support agreement should state response times for different problem types. A bot that stops replying entirely is urgent; a slightly awkward answer is not. Ask the provider to define severity levels, working hours, and the channel for raising issues. Confirm who can make changes and whether you have access to edit flows yourself. If you depend entirely on the vendor for every wording change, small updates can take longer than your business can wait.
Monitor the handover to humans closely. Check that conversations reach the right person, that the customer is told what happens next, and that nobody is left waiting without a reply. Review whether handovers happen too often, which suggests the bot is missing answers, or too rarely, which may mean people are stuck. Also test the bot outside office hours, when human cover is thin, to see what message customers actually receive.
Message templates and platform rules change, so schedule periodic checks. Confirm that approved templates still match your wording, that opt-in records are kept, and that automated messages comply with current WhatsApp policies. When Meta updates requirements, your flows may need adjustment. A provider should tell you about relevant changes rather than leave you to discover them. Ask how you will be notified and who is responsible for updates.
Plan for staff changes on your side. If the person who understood the chatbot leaves, documentation should let someone else take over. Ask for flow diagrams, a list of integrations, and written escalation rules. Review the support arrangement each year against what you actually needed. When you want a partner who stays involved after go-live, AWEBCs in Uttarakhand, India can discuss a support plan matched to your volume and complexity.
A chatbot handles names, phone numbers, and often order or appointment details, so treat it as a system holding personal data. Start by deciding what the bot genuinely needs to collect. If a question can be answered without asking for an email or address, do not ask. Every field you collect must be stored somewhere, protected, and eventually deleted. Map where data goes: WhatsApp, your provider's platform, your CRM, and any spreadsheets staff use.
Access control matters as much as encryption. Only staff who need customer conversations should see them, and each person should have their own login rather than a shared password. Ask the provider how roles and permissions work, whether access logs are kept, and how quickly an ex-leaver's access can be removed. For integrations, use credentials scoped to the minimum necessary. A chatbot connected to your order system with full admin rights is an avoidable risk.
Under Indian data protection expectations, customers should understand what happens to their information. Add a short, plain notice at the start of the chat explaining that a bot is answering, that a person may take over, and how data is used. Keep records of consent where required, particularly for promotional messages. If you operate in other markets, check local rules too. Ask your provider how they support these obligations rather than assuming the platform handles everything.
Review how the provider stores and protects data. Ask where servers are located, how long conversation logs are retained, whether data is used for any purpose beyond running your bot, and what happens to it if you end the contract. Get these answers in writing. Also confirm how backups are protected and who can restore them. If your business handles sensitive categories such as health or financial details, raise this before build so safeguards are designed in.
Prepare for incidents. Decide who contacts customers if data is exposed, who notifies the provider, and how you record what happened. Test the process on paper before you need it. Staff should know not to paste customer data into personal chats or unapproved tools. When reviewing providers for the best whatsapp business api india fit, weigh their security answers as heavily as their features. AWEBCs, Uttarakhand, India, can help you frame the questions to ask.
A chatbot is good at repeatable questions: opening hours, location, order status, basic product details, and routing people to the right team. It is poor at judgement. It cannot reliably handle an angry complaint, negotiate a refund, or interpret a vague message full of typos and mixed languages. Expect it to misread unusual phrasing. The practical design is to answer what it knows, offer clear options, and hand over quickly when confidence is low rather than guess.
Do not treat the bot as a replacement for your team. It cannot take responsibility for decisions, verify identity with certainty, or notice that a customer is distressed unless the flow explicitly asks. It also cannot access information you have not connected it to; if stock levels live in a system nobody integrated, the bot cannot report them. Write down what the bot will not attempt, and make sure staff and customers both know a human is available.
WhatsApp's rules constrain what you can send. You cannot message people freely; template messages need approval and appropriate consent, and customers can block or report the business. A bot that sends too much will damage your number's standing. Plan proactive messages sparingly and only where customers expect them, such as an appointment reminder. Check current platform policies before building any campaign around automated outbound messages.
Language and context are further limits. Regional dialects, voice notes, images, and screenshots often need a person. If your customers frequently send photos of documents or products, decide whether the bot should acknowledge and route rather than attempt interpretation. Test with real examples from your inbox, not idealised scripts. Where the bot fails, the handover must be obvious and quick, with the conversation history passed to the human.
Finally, a chatbot will not fix unclear internal processes. If nobody knows who owns refunds, the bot cannot route them well. Document policies and escalation paths first, then automate. Set expectations with leadership that the bot reduces repetitive work but still needs review and content upkeep. To discuss a realistic scope for a whatsapp chatbot for business india project, AWEBCs in Uttarakhand, India can review your enquiry types with you.
Manual replies give you full judgement and tone, but they depend on someone being available. A small team answering WhatsApp by hand will miss messages at night, during peak hours, and on holidays. A chatbot covers those gaps and answers common questions instantly, then passes complex cases to staff. The strongest setup is usually a mix: automation for routine questions, humans for anything involving money, complaints, or nuance. Decide the split based on your actual message log.
IVR systems work well for phone calls and simple menu choices, but customers increasingly prefer typing to waiting on hold. IVR also struggles when callers need to explain a problem in their own words. WhatsApp lets people send details, photos, and order references at their convenience. If you already run an IVR, consider whether WhatsApp should handle enquiries that do not need a live call, while keeping the phone line for urgent or elderly customers.
Web chat, email, and social messaging each have different rhythms. Email suits detailed queries but is slow; web chat only reaches people already on your site. WhatsApp reaches customers where they already are and keeps a thread they can return to. However, managing several channels separately fragments your records. Check whether your tools can bring WhatsApp conversations into one inbox so staff see a single history rather than switching apps.
When comparing platforms, ask how each handles handover, templates, reporting, and data export. Some tools bundle WhatsApp with a helpdesk; others are standalone bots. Look at what happens when you want to change providers: can you export conversations and keep your number? Review the best whatsapp business api india options on these practical points rather than feature lists alone. A slightly plainer tool that your team can operate beats a feature-rich one nobody understands.
Run a short trial before committing. Route a share of real enquiries through the chatbot, keep manual replies available, and compare response times, unresolved questions, and customer feedback. Review the results with staff who answer messages daily; they will spot problems quickly. Then decide the final mix of automation, human cover, and channels. AWEBCs, based in Uttarakhand, India, can help you compare options and design that mix.
The most common mistake is treating a chatbot as a finished product instead of a process. Teams buy a bot, switch it on, and assume it will handle everything. Before launch, list the actual questions customers ask, in their words, and map each one to an answer or a handover. If a question has no reliable answer, the bot should pass the chat to a person rather than guess. Test that handover path first, because a customer stuck in a loop with no exit is the fastest way to lose trust.
Another frequent error is skipping the opt-in and template rules. WhatsApp is not a broadcast channel you can message freely; you need consent and approved message templates for conversations you initiate. Businesses that ignore this find messages rejected or the number restricted. Check with your provider which templates you need, write them in plain language, and keep them short. If you are unsure whether your planned campaign fits the rules, ask before sending, not after complaints arrive.
Poor handover design causes quiet damage. Many bots promise a human but never actually connect one, or drop the conversation when the agent replies. Decide who receives handovers, during which hours, and what the customer sees while waiting. Set a clear message such as a time estimate, and make sure the agent can see the earlier bot conversation. Test handover outside office hours too. If nobody is available, the bot should say so and offer an alternative channel instead of leaving the chat silent.
Businesses also overload the first menu. Long lists of options confuse people who simply want an answer. Keep the first response focused on the few tasks that matter most, such as order status, timings, or speaking to a person. Use buttons where they help, but do not hide the human option several levels deep. Review the menu after a few weeks using the questions customers actually choose, and remove options nobody uses. Ask your provider for a simple change process so updates do not require a new project.
Finally, many teams launch and never review. A chatbot needs periodic checks: are answers still accurate, are handovers reaching agents, are customers abandoning mid-conversation? Assign someone to read a sample of chats regularly and note where the bot fails. When a new product or policy changes, update the bot the same week. If you are planning whatsapp business api integration india projects, build this review routine into the plan from day one. When response quality drops and you cannot find the cause, ask your provider for help.
Start by confirming the provider can work with the official WhatsApp Business API rather than unofficial tools. Unofficial connections can get your number blocked, and migrating later is painful. Ask directly which platform they build on and how they handle message templates and consent. A provider experienced with whatsapp business api integration india work should explain the setup steps in plain terms, including business verification, number registration, and template approval. If the answers are vague or the process sounds like a shortcut, treat that as a warning sign.
Ask who actually builds and supports your bot. Some providers resell another company's platform and cannot change much when you need a custom answer flow. Others have developers who can adapt the bot to your catalogue, booking system, or CRM. Request a short walkthrough of a similar bot they have built, and ask what happens when a customer asks something outside the script. You want a provider who can describe handover, fallback, and escalation clearly, not one who promises the bot will handle everything.
Support matters more than features on a comparison sheet. Ask what happens when the bot breaks on a busy day, how quickly you get a response, and whether support is included or charged separately. Confirm who owns the WhatsApp number, the templates, and the conversation data if you stop working with them. A good provider will put this in writing. When reviewing whatsapp business api partners india options, compare the support terms and exit process as carefully as the feature list, because switching providers later costs time and disrupts customers.
Pricing needs to be understood before you sign. Costs usually combine a platform or service fee with WhatsApp's own conversation charges, and these are separate things. Ask for a written breakdown of what is fixed, what varies with volume, and what triggers extra charges, such as additional languages or integrations. If you are comparing whatsapp business api pricing india 2026 figures, check whether each quote includes message charges or only the software. A provider who explains the difference clearly is easier to trust than one quoting a single number.
Finally, judge the provider by how they ask questions. A serious provider will want to know your customer questions, your team's capacity to answer handovers, and your existing tools before quoting. They will tell you what a chatbot should not attempt. They will also explain testing and launch in stages rather than promising a live bot overnight. If a provider cannot describe a realistic first month, keep looking. Choosing a whatsapp business api provider india team is a long-term decision, so favour clarity over sales pressure.
Buyers often ask whether a chatbot can replace their support team. It cannot, and it should not try. A well-built bot answers repeated questions, collects details, and routes the rest to a person. That reduces the volume of simple queries so your team can focus on complex ones. The realistic goal is fewer repetitive messages and faster first replies, not a fully automated inbox. Plan for human handover from the start, and decide which topics always go to a person, such as complaints or payment disputes.
People often also ask how much time the setup requires. The honest answer depends on how many questions the bot must handle, whether you need integrations, and how quickly your business verification and templates are approved. A simple question-and-answer bot with handover is quicker than one connected to an order system. Ask for a staged plan: a first version covering core questions, then improvements based on real chats. Be cautious of anyone promising a fixed launch date before they understand your requirements and content.
People ask what happens when the bot does not know an answer. It should say so plainly and offer a handover rather than inventing a response. Design a fallback message that admits the gap and gives the customer a clear next step. Log these unanswered questions so you can add answers over time. This is where many bots improve fastest, because real customer wording reveals what the first version missed. Review the fallback log weekly in the early weeks and update the bot accordingly.
Cost is always on the list. Buyers want to know whether they pay per message, per conversation, or a monthly fee. The truthful answer is that charges come from more than one place: the provider's service and WhatsApp's conversation-based charges. Ask for a written breakdown and a worked example using your expected message volume. Do not accept a single vague figure. Understanding the split between platform fees and message charges prevents surprises, and it lets you compare quotes fairly across providers.
Finally, buyers ask about data and control. Confirm who owns the WhatsApp number and the chat history, where data is stored, and how you export it if you leave. Ask what access your staff have and whether conversations are logged for training. These answers should be in your agreement, not just in a call. If a provider hesitates on ownership or export, treat it as a serious concern. Clear answers here protect your business and make any future transition far less disruptive.
Our package begins with a working session to map your customer questions. We list the queries your team receives most, group them by topic, and agree which ones the bot should answer and which should go straight to a person. You provide the facts, such as timings, policies, and service details; we write the bot's replies in clear, short language. This groundwork decides how useful the bot will be, so we do it before any building starts. The output is a written conversation plan you review and approve.
We then build and configure the chatbot on the official WhatsApp Business API, including number setup support, business verification guidance, and help preparing message templates for approval. The bot handles common questions, collects details where useful, and hands the conversation to your team when a person is needed. Handover is configured with your chosen recipients and working hours, and we test both the bot answers and the human handover path before launch. Nothing goes live until you have tried it yourself.
Included in the build is a fallback design. When the bot cannot answer, it says so honestly and offers a route to a person or another channel. We set up logging of unanswered questions so you can see where the bot falls short, and we review that log with you after launch to plan improvements. We also provide a short written guide for your staff covering how handovers appear, how to reply, and what to do when the bot misreads a question.
We include a testing round with you and a launch checklist. Testing covers typical questions, unusual wording, handover during and outside working hours, and what a customer sees if an agent is slow to reply. The checklist confirms templates are approved, the number is correctly connected, and the right people receive handovers. After launch we stay available for a defined support period to fix issues found in real conversations, and we explain how future changes will be handled and charged.
Throughout the project you receive clear documentation of what was built and how it works, so you are not dependent on undocumented setup. We explain the parts of the service that sit outside our control, such as WhatsApp's own conversation charges and template approval timelines, so you can plan realistically. If you are evaluating options for a whatsapp business api provider india engagement, ask us to walk through this scope line by line against your requirements before you commit.
Our package does not include WhatsApp's own conversation charges, which are billed separately from our service. These depend on your message volume, the type of conversation, and the country of your customers. We do not set these charges and cannot waive them. We will explain how they work and help you estimate, but the amounts come from WhatsApp's published rates. Any quote from us covers our work, not the messaging costs you pay to the platform.
We do not guarantee approval of your business verification or message templates. These are reviewed by WhatsApp, and timelines and outcomes are outside our control. We help you prepare accurate information and well-written templates to reduce the chance of rejection, and we guide you through resubmission if something is declined. However, we cannot promise a specific approval date. Plan your launch around this review step rather than assuming it will clear on a particular day.
Custom integrations with your order system, CRM, booking engine, or payment tools are not part of the standard package. They can usually be built, but they need separate scoping, access to your systems, and testing, so they are quoted and scheduled separately. If your bot must look up live order status or create bookings, tell us early. We will assess what is feasible, what your systems allow, and what the work involves before adding it to the plan.
Content and policy decisions remain with your business. We write replies based on the facts you give us, but we do not decide your refund rules, legal wording, or how you handle complaints. You are responsible for the accuracy of the information the bot shares and for keeping it current. When your prices, timings, or policies change, tell us so the bot can be updated. A chatbot repeating outdated facts is worse than no chatbot at all.
Ongoing marketing campaigns, bulk broadcasts, and paid advertising are outside the package. We build the chatbot and its handover, not a campaign service. We also do not provide round-the-clock human staffing to answer handovers; that stays with your team or your support partner. If you later want campaign support or managed answering, ask and we will discuss whether we can help or point you elsewhere. Clear boundaries keep expectations honest on both sides.
A realistic go-live timeline starts with discovery, not code. We map the questions your customers actually ask, the answers they should receive, and the points where a human must step in. That scoping session usually takes a few days and produces a written flow you can review before anything is built. Skipping this step is the most common reason projects slip, because unclear intent forces rework later. Ask for the flow document early and confirm it matches how your team really handles enquiries today.
Once the flow is agreed, setup begins with your WhatsApp Business account, number verification, and business profile. If you are using the official WhatsApp Business API, approval and template review add time that you cannot compress. This is where a whatsapp business api services india engagement helps, because the paperwork, Meta Business verification, and phone number checks are handled in the right order. Expect the technical setup to take longer than the conversation design; plan for both rather than assuming the bot is the slow part.
Building and testing the chatbot comes next. We configure intents, fallback replies, handover rules, and any integration with your order or CRM system. Testing should cover awkward inputs, misspellings, voice notes, and customers who change their mind mid-conversation. Check that the bot admits uncertainty instead of guessing, and that a human handover triggers cleanly. If your team cannot test with real customer examples, ask for help building a test script before launch rather than discovering gaps after customers do.
A pilot with a small group is the safest way to confirm timing. Run the bot on a limited set of conversations, watch where it stalls, and note every question that reaches a person unnecessarily. Most adjustments at this stage are wording and routing changes, which are quick. Only after the pilot behaves predictably should you open it to all customers. Set a clear decision point for going live, and agree in advance who signs off on the final version.
Total time depends on how many flows you need, how fast your team reviews drafts, and whether integrations are involved. A simple question-and-answer bot with handover moves faster than one connected to live order data. Give yourself buffer for Meta reviews and internal approvals. If you need a date for a campaign or season, share it at the start so the build order can reflect it. Ask for a written schedule with review checkpoints, not a single vague estimate.
Most businesses arrive with an existing WhatsApp number, saved replies, and a team used to handling chats manually. Migration is less about switching tools and more about preserving what already works. Start by exporting your current quick replies, labels, and common answers so nothing is lost. List the numbers customers use and confirm which one will remain public. Changing a number mid-migration confuses customers, so decide this before any technical work begins.
The next step is choosing the right account structure. A personal WhatsApp app is not suitable for a business chatbot at scale, so you will typically move to the WhatsApp Business Platform. This is where a whatsapp business api solution india provider earns its keep: number portability, verification, and display name approval all have rules that catch people out. Check whether your current number can be migrated or whether a new one is required, and communicate any change to customers well in advance.
Before switching, document how your team currently hands over conversations. Who answers after hours? Which topics go to which person? The chatbot must respect those rules, not replace them with generic routing. Map existing labels to new conversation tags and confirm that chat history you need is retained. If you use a CRM, verify that contacts and conversation records sync correctly. Ask for help if your current provider locks exports or will not release the number.
Run the old and new setups in parallel briefly where possible. Route a small share of incoming chats to the chatbot and compare outcomes with manual handling. Watch for customers repeating themselves, which signals a handover that is too slow or a bot that missed context. Confirm that opt-outs and consent records carry over correctly. Only retire the old process once the new one has handled real conversations without losing anyone.
After migration, review the first weeks closely. Check message delivery, template approvals, and whether saved replies were recreated accurately. Brief your team on what changed so they do not fall back to old habits. Keep a record of the old configuration until you are confident nothing is missing. If something breaks, contact your provider with specific examples rather than general complaints. A clean migration ends with a short written summary of what moved, what changed, and who owns each part.
Training starts with a shared understanding of what the bot is for. It handles routine questions and passes complex ones to people; it does not replace judgement. Walk your team through the conversation flow so they know what customers have already seen before a handover arrives. Show them the fallback messages and explain why the bot sometimes says it does not know. Teams that understand the design are far quicker to spot problems and suggest useful fixes.
Practical sessions should cover the inbox your team will actually use. Show agents how to pick up a handed-over chat, read the bot's summary, and respond without asking the customer to repeat everything. Practise tagging conversations so patterns are visible later. Cover what to do when the bot misroutes a chat and how to flag it. Role-play a few realistic scenarios, including an angry customer and an after-hours enquiry, so nobody meets these situations cold.
Set clear rules for when a person should take over manually. These might include complaints, refund requests, legal questions, or any conversation where the customer asks for a human. Train agents to hand back to the bot only when it is safe to do so. Agree on response-time expectations during working hours and explain what the bot tells customers outside them. Write these rules down; verbal agreements drift once the team gets busy.
Give the team a simple way to report problems. A shared log with the conversation, what went wrong, and what should have happened is more useful than a chat message saying the bot is broken. Review the log weekly and decide which items need a flow change versus a training refresher. Recognise that some issues are wording problems, not technology problems. Ask for help from your provider when the same fault appears repeatedly despite changes.
Finally, plan for new joiners. Keep a short onboarding guide covering the bot's purpose, handover rules, and who to contact for help. Refresh training whenever a major flow changes or a new integration goes live. Check understanding by having agents explain the handover process back to you. Training is not a one-off event; a brief quarterly review keeps the team confident and keeps the chatbot working as intended.
A chatbot reflects your business on the day it was built. Prices, policies, opening hours, and product ranges change, and the bot will keep quoting old answers until someone updates it. Set a review rhythm, monthly for fast-moving businesses and quarterly for stable ones. Assign one person to own accuracy, with a named backup. During each review, read the bot's answers aloud against your current information and correct anything that has drifted.
Watch the conversations that fall back or reach a human. These are your best signal of missing content. Group them by theme and decide whether each needs a new answer, a clearer existing answer, or a handover rule. Avoid adding a new intent for every one-off question; consolidate where possible so the bot stays understandable. Keep a changelog of flow edits so you can trace why an answer changed. If the same complaint keeps appearing, ask your provider for help reviewing the flow.
Technical health matters as much as wording. Confirm that message delivery is working, templates remain approved, and integrations with your CRM or order system still return correct data. Check that handover notifications reach the right people and that the bot resumes correctly afterwards. Review access to the WhatsApp Business account so former staff no longer have permissions. A short monthly checklist covering these items prevents quiet failures from going unnoticed.
Seasonal and campaign changes deserve their own check. If you run promotions, update the bot before the campaign starts and revert afterwards. Confirm that any temporary hours or holiday messages are scheduled and removed on time. Test the customer journey end to end as a customer would, not just as an administrator. Where a change touches compliance or consent, get it reviewed before publishing rather than after customers see it.
Plan for growth. As volume rises, review whether handover rules still match your team's capacity and whether response times hold up. Keep documentation of the current flow, the owner, and the review dates. Budget time for maintenance rather than treating it as an afterthought; a neglected bot erodes trust faster than no bot at all. If you lack internal capacity, agree a support arrangement with clear response expectations in writing.
Begin by writing down what you want the chatbot to achieve. Be specific: answer delivery questions, qualify leads, book appointments, or reduce repetitive replies. Note the questions your team answers most often and the ones that should always reach a person. Gather your current WhatsApp number, business details, and any existing saved replies. This preparation shortens discovery considerably and gives us something concrete to work with from the first conversation.
Then contact AWEBCs in Uttarakhand, India, and share that preparation. We will review your goals, the volume and type of enquiries you receive, and any systems the bot needs to connect with. From there we propose a flow and a realistic schedule with review checkpoints. You do not need a technical brief; plain descriptions of customer conversations are more useful. Ask questions freely at this stage, including what happens if you later change your mind about a feature.
Before build starts, agree who on your side reviews drafts and who signs off. Identify the people who will handle handovers and confirm their working hours. Decide how customers will be told about the bot and what it will say when it hands over. Confirm access to your WhatsApp Business account and any CRM in good time, since approval delays are common. Clear ownership on both sides keeps the project moving without repeated chasing.
Treat the pilot as a genuine test, not a formality. Send real examples through the bot, including awkward ones, and note where it struggles. Collect feedback from the agents who pick up handovers, because they see the gaps first. We adjust wording, routing, and fallback behaviour based on what you find. Only move to full launch when you are satisfied the bot behaves sensibly and hands over cleanly.
After launch, keep the review rhythm you agreed and use the support arrangement for anything unclear. Share conversation examples when reporting issues; specifics speed up fixes. Revisit goals periodically to see whether the bot is doing what you intended and whether new questions need covering. To start, send AWEBCs a short message describing your business, your main customer questions, and your preferred go-live window, and we will take it from there.
Questions
The cost depends on setup and ongoing use. AWEBCs explains the official and unofficial options and recommends one, then sets up the number, approved templates, shared inbox, chatbot flows, and CRM connection. Pricing is quoted after a review of your message volume, number of agents, and which chats are automated versus handled by people.
Several factors affect the price: how many agents answer chats at the same time, how many messages you send and receive each month, whether you already have a WhatsApp number in use, and which messages are automated versus handled by a person. AWEBCs reviews these details before quoting, so the cost reflects your actual setup needs.
The official API and unofficial tools have different limits, costs, and risks. AWEBCs explains the trade-offs before you choose, including what each allows and the risk of a blocked number. The official API often involves provider fees and template costs, while unofficial tools may appear cheaper but carry blocking risk. Confirm provider rules at time of sale.
Message volume directly affects cost because providers charge based on the number of messages sent and received each month. AWEBCs asks how many messages you expect to send and receive, then recommends a setup that fits. Higher volumes may require the official API with approved templates and delivery reports, which has different pricing.
Yes, the number of agents who answer chats at the same time can affect the setup and cost. AWEBCs sets up a shared inbox so the team sees every chat and nothing depends on one personal phone. More agents may require additional configuration, training, and review of the first weeks of messages, which influences the quote.
AWEBCs sets up the number, the approved templates, and the shared inbox. We build the chatbot flows and link the chats to your CRM. We also train the team and review the first weeks of messages. The price covers these services, and we explain the official and unofficial options before you choose, so your number is not blocked later.
Approved templates are part of the setup, and their cost depends on the provider and the official API rules. AWEBCs explains the trade-offs of the official and unofficial options, including what each allows and the risk of a blocked number. Bulk messages go only to opted-in contacts with approved templates and delivery reports. Confirm provider rules at time of sale.
Connecting chats to your CRM is part of the AWEBCs setup service. The cost depends on your CRM and how many chats need to be recorded and routed. AWEBCs sets up the number, approved templates, shared inbox, chatbot flows, and CRM connection, then trains the team and reviews the first weeks of messages.
The cheapest option depends on your message volume, number of agents, and whether you need the official API or an unofficial tool. AWEBCs explains the trade-offs of each, including limits, costs, and the risk of a blocked number, before you choose. We recommend one based on your needs, not just the lowest upfront price.
Unofficial tools may have lower upfront costs but carry the risk of a blocked number. Before deciding, AWEBCs details what the official API and unofficial tools each permit and the blocked-number risk. We recommend an option so your number is not blocked later. Confirm provider rules at time of sale.
AWEBCs calculates the price after reviewing how many agents will answer chats at the same time, how many messages you will send and receive each month, whether you already have a WhatsApp number in use, and which messages will be automated versus handled by a person. We then explain the official and unofficial options and recommend one.
Charging depends on the provider and the option you choose. The official API typically involves message-based fees and template costs, while unofficial tools may have different structures. AWEBCs explains the trade-offs before you choose, including what each allows and the risk of a blocked number. We recommend an option based on your message volume and agent count.
Bulk sends reach only opted-in contacts, using approved templates and delivery reports. The cost depends on the number of messages and the provider's rules for the official API or unofficial tools. AWEBCs explains the trade-offs and recommends an option so you are not marked as spam and your number is not blocked later.
Yes, AWEBCs trains the team and reviews the first weeks of messages as part of the setup. The price includes setting up the number, approved templates, shared inbox, chatbot flows, and CRM connection. Training helps your team share one inbox so every chat is recorded and the right person answers.
The cost depends on your current setup and how many agents need access. AWEBCs configures WhatsApp for business so staff share a single inbox, all chats are logged and the right person responds. We explain the official and unofficial options and recommend one, then set up the number, templates, and shared inbox.
Ongoing costs depend on the option you choose and your message volume. The official API may involve provider fees and template costs, while unofficial tools have different structures. AWEBCs explains the trade-offs before you choose, including what each allows and the risk of a blocked number. We recommend an option that fits your monthly usage.
The price of integration depends on how many agents answer chats at the same time, how many messages you send and receive each month, whether you already have a WhatsApp number in use, and which messages are automated versus handled by a person. AWEBCs reviews these factors and explains the official and unofficial options before recommending one.
The chatbot answers questions and hands over to a person when needed. The cost depends on the complexity of the flows and how many agents handle handovers. AWEBCs sets up the chatbot flows, connects chats to your CRM, and trains the team, then reviews the first weeks of messages to ensure smooth handover.
The official API and unofficial tools have different limits, costs, and risks. Unofficial tools may seem cheaper but carry the risk of a blocked number, which can cost more in the long run. AWEBCs explains the trade-offs before you choose and recommends one so your number is not blocked later. Confirm provider rules at time of sale.
AWEBCs does not publish fixed prices because the cost depends on your specific needs: number of agents, message volume, existing number, and automation scope. We explain the official and unofficial options and recommend one, then set up the number, templates, shared inbox, chatbot flows, CRM connection, and training. Contact us for a quote.
Setup fees depend on the provider and the option you choose. AWEBCs explains the official and unofficial options and recommends one, then sets up the number, approved templates, shared inbox, chatbot flows, and CRM connection. We also train the team and review the first weeks of messages. Confirm provider rules at time of sale.
Budget depends on how many agents answer chats at the same time, how many messages you send and receive each month, and whether you already have a WhatsApp number in use. AWEBCs reviews these details and explains the official and unofficial options, including costs and risks, before recommending one. We then set up the chatbot and shared inbox.
Yes, whether you already have a WhatsApp number in use and it is on a personal phone can affect the setup and cost. AWEBCs asks this question to plan the migration to a shared inbox. We explain the official and unofficial options and recommend one, then set up the number, templates, and chatbot flows.
The cost of chatbot flows depends on which messages will be automated and which must a person answer. AWEBCs adds the chatbot flows and connects the chats to your CRM. We explain the official and unofficial options and recommend one, then train the team and review the first weeks of messages to ensure the automation works.
To get a precise quote, AWEBCs needs to know how many agents will answer chats at the same time, how many messages you will send and receive each month, whether you already have a WhatsApp number in use, and which messages will be automated versus handled by a person. We then explain the options and recommend one.
Setup time depends on your requirements, such as the number of chatbot flows and CRM integration. AWEBCs first explains the official and unofficial options, then sets up the number, approved templates, shared inbox, and chatbot flows. We also train your team and review the first weeks of messages. A typical setup takes a few weeks, but we confirm the timeline after understanding your needs.
The first step is a consultation with AWEBCs where we ask how many agents will answer chats, your monthly message volume, whether you already have a WhatsApp number, and which messages should be automated. We then explain the official API and unofficial tool trade-offs, including risks like number blocking, so you can choose the right option before we begin setup.
For the official WhatsApp Business API, you typically need a Facebook Business Manager account to verify your business and manage the number. AWEBCs guides you through creating or connecting this account as part of the setup. If you choose an unofficial tool, this requirement may differ, but we explain the trade-offs and risks before you decide.
If your number is on a personal phone, we help migrate it to a shared WhatsApp setup. This involves disconnecting it from the personal device and connecting it to the official API or an unofficial tool. AWEBCs handles the technical steps, sets up the shared inbox, and ensures your chats are recorded. We confirm the process based on your current number status.
Yes, AWEBCs handles the entire setup for you, including number configuration, approved templates, shared inbox, chatbot flows, and CRM connection. We also train your team to use the system. You do not need technical skills because we manage the integration and explain each step. Our goal is to make the transition smooth for your business.
We need to know how many agents will answer chats simultaneously, your estimated monthly message volume, whether you already have a WhatsApp number in use (and if it's on a personal phone), and which messages should be automated versus handled by a person. This helps us recommend the right setup and provide an accurate timeline and quote.
Connecting the chatbot to your CRM depends on your CRM's API and the complexity of data syncing. AWEBCs handles the integration as part of the setup, ensuring chats and customer data flow correctly. We test the connection and train your team. The timeline varies, but we confirm it after reviewing your CRM requirements and overall project scope.
Yes, the chatbot is designed to answer common questions and hand over to a person when needed. During setup, we define which messages are automated and which require human intervention. The shared inbox ensures the right agent sees the chat. We train your team on the handover process and review the first weeks to refine it.
AWEBCs sets up a testing phase where you and your team can interact with the chatbot in a controlled environment. We review the flows, handover to agents, and CRM integration to ensure everything works. After your approval, we go live. We also monitor the first weeks of messages to address any issues and make adjustments.
For the official API, message templates must be submitted to WhatsApp for approval. AWEBCs helps you create compliant templates and guides you through the submission process. Approval times vary, but we handle the follow-up. For unofficial tools, template rules differ, and we explain the trade-offs so you can choose the right approach.
Yes, AWEBCs trains your team on using the shared inbox, managing chatbot handovers, and reviewing chat records. Training is part of the setup service. We also review the first weeks of messages to ensure your team is comfortable and the chatbot is working as intended. This helps you get the most from the system.
Approval time for the official WhatsApp Business API depends on Facebook's verification process, which can take from a few days to a few weeks. AWEBCs assists with the application and ensures your business details are correct. We keep you informed throughout and begin other setup tasks, like chatbot flows, in parallel where possible.
Yes, you can migrate your existing number to a business setup, but it must be disconnected from the personal phone first. AWEBCs handles this migration, whether you choose the official API or an unofficial tool. We explain the implications, such as losing personal chat history, and ensure the number is properly configured for business use.
Unofficial tools may offer quicker setup and lower initial costs, but they carry risks like number blocking and lack of official support. AWEBCs explains these trade-offs clearly before you decide. We help you weigh the pros and cons based on your message volume and automation needs, so you can make an informed choice.
The number of chatbot flows depends on your business needs and the chosen platform. AWEBCs works with you to design flows for common inquiries, order updates, and handovers. We prioritize the most important flows for the initial setup and can add more later. The exact number is agreed during the planning phase.
AWEBCs charges a setup fee that covers number configuration, template approval assistance, shared inbox setup, chatbot flow creation, CRM integration, and team training. The fee varies based on complexity. We provide a detailed quote after understanding your requirements, so you know exactly what is included before committing.
To avoid spam flags, bulk messages should only go to opted-in contacts using approved templates. AWEBCs sets up your chatbot to follow these rules and provides delivery reports. We also explain the importance of consent and help you segment your audience. This approach reduces the risk of your number being reported or blocked.
Integrating the chatbot with your website, such as adding a click-to-chat button, is usually quick and can be done during the setup. AWEBCs handles the technical steps and ensures the chatbot is accessible from your site. The overall timeline depends on the full project scope, which we confirm after the consultation.
Yes, AWEBCs provides support throughout the setup. We guide you through each step, from choosing between official and unofficial options to training your team. After launch, we review the first weeks of messages to ensure everything runs smoothly. Our team is available to answer questions and address any issues that arise.
AWEBCs sets up a shared inbox so multiple agents can answer chats from one number. Each chat is recorded, and the right person can respond. We train your team on using the shared inbox and managing handovers from the chatbot. This ensures no messages are missed and nothing depends on a single personal phone.
You need a WhatsApp number (which can be migrated from a personal phone), a Facebook Business Manager account for the official API, and clear ideas about which messages to automate. AWEBCs also asks about your agent count and message volume. We then explain the options and proceed with the setup, including templates, inbox, and CRM integration.
Training typically takes a few sessions and is included in the setup. AWEBCs covers using the shared inbox, handling chatbot handovers, and reviewing chat records. The duration depends on your team's size and familiarity with similar tools. We also review the first weeks of messages to reinforce training and address any gaps.
Yes, during setup we design the chatbot flows and responses to align with your brand's voice. AWEBCs works with you to define the language and style. We also ensure the handover to human agents is seamless. The customization is part of the flow creation and is refined during testing and the first weeks of live messages.
After the initial setup, you can request additional chatbot flows or integrations. AWEBCs reviews your needs and provides a quote for the new work. We handle the implementation and testing. The process is similar to the initial setup but focused on the specific feature, ensuring minimal disruption to your live chatbot.
To get started, contact AWEBCs for a consultation. We will ask about your business needs, current WhatsApp usage, and goals. Then we explain the official and unofficial options, recommend one, and outline the setup steps and timeline. You can reach us through our website or phone to schedule a discussion.
The plan includes setting up your WhatsApp number, creating approved message templates, configuring a shared inbox for your team, building chatbot flows, connecting chats to your CRM, training your team, and reviewing the first weeks of messages. We also explain the official and unofficial options and recommend one based on your needs.
Yes, our plan covers both options. We explain the trade-offs of each, including what each allows and the risk of a blocked number, so you can make an informed choice. We then set up the chosen solution, whether official API or unofficial tool, and handle the integration.
Absolutely. A core part of our setup is configuring a shared inbox so multiple agents can see and respond to every chat from one number. This ensures no messages are missed and nothing depends on a single personal phone, with every conversation recorded for reference.
Yes, we connect the chatbot and chats to your CRM as part of the plan. This allows your team to access customer data and chat history within your CRM, streamlining workflows and ensuring that every interaction is logged and actionable for follow-ups.
We provide training for your team on using the chatbot, shared inbox, and any integrated systems. This covers how to handle handovers, respond to chats, and manage automated flows. We also review the first weeks of messages to ensure smooth adoption and address any issues.
We build chatbot flows based on your business needs, such as answering common questions, qualifying leads, and handing over to a human when necessary. The exact flows are customized during setup, and we can add more features later as your requirements evolve.
Yes, we create and submit message templates for approval as part of the setup. These templates are essential for sending notifications, updates, and offers. We ensure they comply with WhatsApp policies and are approved before use, helping you avoid rejections and maintain good standing.
Yes, we assist in moving your existing WhatsApp number to the chatbot system, whether it's currently on a personal phone or elsewhere. We handle the technical steps to ensure a smooth transition, minimizing downtime and preserving your chat history where possible.
We review the first weeks of messages and provide support during the initial period to ensure everything works correctly. For ongoing support, we offer separate arrangements. Our goal is to ensure your chatbot operates smoothly and your team is confident in using it.
We focus on WhatsApp chatbot setup, including integration with your CRM and shared inbox. Connecting to your website or other channels may be possible but is scoped separately. We can discuss your specific integration needs and provide a tailored solution.
Handover to a human agent is a standard feature we configure. The chatbot can be set to transfer chats to the right person based on keywords, intent, or during specified hours. This ensures complex queries are handled by your team while automation manages routine questions.
Yes, we set up bulk messaging to opted-in contacts using approved templates, with delivery reports. This allows you to send offers and updates without being marked as spam. We ensure compliance with WhatsApp policies to protect your number's reputation and maintain customer trust.
Yes, we configure a shared inbox that allows multiple agents to use the same WhatsApp number simultaneously. Each agent can access chats, respond, and collaborate, ensuring efficient handling of customer queries and no missed messages, all while maintaining a single official number.
Our WhatsApp Business API integration service includes number setup, template approval, shared inbox configuration, chatbot flow creation, CRM connection, team training, and initial performance review. We handle the technical details and guide you through the official API process for a robust, compliant solution.
Yes, we ensure your chatbot and messaging practices comply with WhatsApp policies, including opt-in requirements and template approvals. We explain the risks of unofficial tools and recommend compliant solutions to protect your number from being blocked, safeguarding your business communications.
Our plan suits businesses that take orders or enquiries on WhatsApp, teams with several agents answering one number, and companies sending order updates and reminders. It's ideal for those wanting to centralize chats, automate responses, and integrate with CRM for efficient customer management.
The number of chatbot flows is customized to your business requirements. We work with you to design and implement flows that cover your key use cases, such as FAQs, lead capture, and handovers. There's no fixed limit; we scale the solution to fit your needs.
We provide delivery reports for bulk messages and review the first weeks of messages to assess performance. For ongoing analytics, we can discuss additional reporting options. Our focus is on ensuring the chatbot works effectively and meets your business goals.
If you already have a WhatsApp Business API account, we can integrate our chatbot and shared inbox setup with your existing account. We'll review your current configuration and tailor the solution to complement it, ensuring a seamless addition without disrupting your operations.
The chatbot replies to incoming questions within seconds, so customers are not left waiting for someone to pick up a phone. It answers common questions instantly and hands the chat to a person when the query needs a human. Speed of the first reply is one of the main reasons businesses put a chatbot on the number.
When the chatbot does not recognise a question or the customer asks for a person, the chat is handed over to a human agent in the shared inbox. The agent sees the earlier conversation, so the customer does not repeat themselves. This handover is part of how AWEBCs sets up the chatbot.
Contact AWEBCs, the IT and web consultancy in Uttarakhand, India that set up your chatbot. Our team checks the number, the flows and the connection to your shared inbox. We also review the first weeks of messages after go-live, so early problems are caught and fixed before they affect many customers.
Yes. The chatbot keeps answering questions at night, on weekends and on holidays, because it does not depend on an agent being at a desk. It can collect the details a person needs and hand the chat over when the team is back. Buyers often choose a chatbot for exactly this reason.
Raise it with AWEBCs support and describe what the team sees. Because we set up the number, the approved templates and the shared inbox, we can check each part of the setup in order. Ongoing support after launch is part of the service, so problems with the inbox are handled by the same team that built it.
Yes. AWEBCs moves business chats off a single personal phone and onto a shared inbox, so several agents can answer one number. Every chat is recorded, and the right person answers. This is the fix for missed messages and slow replies when one phone holds all the conversations.
The handover places the chat in the shared inbox for your team, and reply time then depends on how your agents are staffed. The chatbot keeps the customer informed while waiting and passes on what was already asked. AWEBCs trains the team on the shared inbox so handovers are picked up quickly.
Speak to AWEBCs before you choose. We explain the trade-offs of the official API and unofficial tools, including what each allows and the risk of a blocked number. We recommend one option based on how your team works. Because provider rules can shift, they should be confirmed when the sale is made
The chatbot can be set up to make clear it is an automated assistant, and it hands over to a person when needed. AWEBCs designs the flows and the wording with you, so the tone matches your brand and customers are not confused about who is replying.
Tell AWEBCs support which answer was wrong and what it should say. Because we build the chatbot flows, we can update the wording and the logic behind that reply. During the first weeks of messages we review how the chatbot performs, which is when most corrections are made.
Yes. The chatbot is built around the questions your customers already ask on WhatsApp, such as product details and order enquiries. AWEBCs sets up the flows to answer those questions and hands over to a person for anything the chatbot should not handle alone.
When you send an enquiry about a WhatsApp chatbot, our team reviews your answers on agents, message volume and which messages must be handled by a person. We then explain the official and unofficial options and recommend one. Response time depends on how complete your details are when you first contact us.
AWEBCs sets up the approved templates as part of the service, so we help you prepare them correctly before submission. If a template is rejected, we review the wording with you and resubmit. Template approval is controlled by WhatsApp, so we guide the process rather than promise a result.
Business chats move to a shared WhatsApp setup, so the team sees every chat and nothing depends on one personal phone. Every conversation is recorded, and the right person answers. AWEBCs trains the team on the shared inbox so no message sits unseen on someone's handset.
Yes. AWEBCs reviews the first weeks of messages after the chatbot is set up. During that period we check how the chatbot answers, how handovers to people work and whether the shared inbox is being used well. Ongoing support is included after launch, so you have a team to contact.
AWEBCs builds the initial chatbot flows and connects the chats to your CRM. When you want new flows later, contact us and we plan the change with you. Because we already know your setup, adding flows does not mean starting again from the beginning.
The chatbot continues to answer questions and can collect details from the customer until an agent is available. It does not leave the customer without a reply. Your team then picks up the chat in the shared inbox when they are back online, with the earlier conversation visible.
Contact AWEBCs, because connecting the chats to your CRM is part of what we set up. Tell us which CRM you use and who manages it, and we plan the connection with you. If the connection stops working later, our support team checks it as part of ongoing support.
Yes, contact AWEBCs support. We check the flows, the templates and the handover rules to find why those questions are not being answered. Our team also reviews the first weeks of messages after launch, so patterns in unanswered questions are spotted early and corrected.
AWEBCs asks you this before setup: which messages will be automated, and which must a person answer. We then build the flows around your answer and set the handover rules. This keeps the chatbot useful without letting it handle questions that need a human judgement.
Speak to AWEBCs before you choose a tool. We explain the trade-offs of the official API and unofficial tools, including the risk of a blocked number, and recommend one option. Confirmation of provider rules takes place at the time of sale Bulk messages go only to opted-in contacts with approved templates.
AWEBCs trains the team after setup. Training covers the shared inbox, how chats are handed over and how agents pick up conversations the chatbot passes on. Because every chat is recorded, new agents can read earlier conversations and learn how the team answers common questions.
Yes. Tell us that you already have an account when you get in touch, along with how many agents answer chats and how many messages you send each month. AWEBCs then explains the official and unofficial options and recommends one before any setup work begins.
Ask AWEBCs. Bulk sends reach only opted-in contacts, using approved templates and delivery reports, so you can see how they perform. We explain this as part of the setup, and the team can contact us with questions about how bulk sending works before they use it.
AWEBCs configures WhatsApp for business so staff share a single inbox, all chats are logged and the right person responds. This suits businesses that take orders or enquiries on WhatsApp, teams with several agents on one number, and companies sending order updates and reminders. Support continues after launch.
Send AWEBCs your details: how many agents will answer chats at the same time, how many messages you send and receive each month, whether you already have a WhatsApp number on a personal phone, and which messages must be answered by a person. We then explain the options and recommend one.
AWEBCs sets up the chatbot on the official WhatsApp Business API, which encrypts messages in transit. We configure access so only authorised team members see chats in the shared inbox. We do not store customer data beyond what is needed for the chatbot to answer questions and hand over to a person when required. This keeps your business conversations secure.
Yes. When business chats move to a shared WhatsApp setup, every conversation is recorded in the shared inbox rather than on one personal phone. If a team member loses their phone, the chat history remains accessible to the team. AWEBCs configures the shared inbox so nothing depends on a single device, protecting your business records.
AWEBCs explains the data handling terms before you start. Because chats run through the official WhatsApp Business API, your message history is tied to your business account. We help you understand what remains accessible and what you can export. We do not invent guarantees; the exact process depends on your setup and is confirmed at the time of sale.
Using a personal phone for business chats creates risk: if the phone is lost or compromised, your conversations are exposed. AWEBCs moves business messaging to the official WhatsApp Business API with a shared inbox, so access is controlled by your team's login rather than one device. We explain the security trade-offs of official versus unofficial tools before you choose.
AWEBCs explains the rules for both the official API and unofficial tools, including the risk of a blocked number. We recommend the official API and set up approved message templates and opt-in contacts for bulk messages. Following WhatsApp policies reduces the chance of blocking, which protects your number and your chat history. Rules from the provider are confirmed when the sale is made
The official API is provided by WhatsApp and follows their security and policy requirements. Unofficial tools may carry a higher risk of your number being blocked, which can cut off access to your chats. AWEBCs explains the trade-offs of each option, including what each allows and the risks, so you can choose with full information before setup.
Conversations are stored in the shared inbox that AWEBCs sets up for your team, connected through the official WhatsApp Business API. This means chats are recorded centrally rather than on individual personal phones. The exact storage location and retention depend on your configuration, which we confirm during setup so you know where your business data lives.
Yes. AWEBCs sets up a shared inbox where your team sees every chat, and access is limited to authorised agents. This removes the need to share a personal phone or forward screenshots. Each agent logs in to the shared system, so customer data stays within your business rather than spreading across personal devices.
Because chats run through the shared inbox and the official WhatsApp Business API, message history is recorded centrally rather than on one phone. If the chatbot has an issue, the team can still see past conversations in the shared inbox. AWEBCs reviews the first weeks of messages and trains your team, so you have support if problems appear.
The chatbot answers questions and hands over to a person when needed. AWEBCs helps you decide which messages the chatbot should handle and which must go to an agent. Sensitive details can be routed to a human in the shared inbox. We do not claim extra encryption beyond what the official WhatsApp Business API provides; we explain the setup clearly.
Bulk messages should go only to opted-in contacts, using approved templates and delivery reports. AWEBCs sets this up so you are not marked as spam and your number stays safe. Sending to people who did not opt in risks blocking, which can affect access to your chats. We explain these rules before you send your first campaign.
AWEBCs configures the chatbot to answer common questions and hand over to a person when needed, which reduces random noise in the shared inbox. We also set up approved templates for outbound messages so your business does not appear as spam. The official API provides controls that help keep conversations legitimate and your number in good standing.
Before connecting the chatbot to your CRM, AWEBCs reviews how your CRM handles access and data. We set up the connection so chats are recorded and the right person answers, without exposing customer data to unauthorised users. The exact checks depend on your CRM; we confirm the process during the integration discussion so you know what to expect.
The shared inbox is set up for your team only, with access controlled by logins. AWEBCs configures the chatbot and inbox so customer conversations stay within your business. We do not share your data with third parties beyond the official WhatsApp Business API provider. The exact access rules are confirmed during setup so you remain in control.
AWEBCs sets up a shared inbox where every chat is recorded, rather than living on a personal phone. This gives your team a central record of customer conversations. The official WhatsApp Business API provides the foundation for this. The retention period and export options depend on your configuration, which we confirm with you during setup.
AWEBCs helps migrate your existing WhatsApp number to the chatbot system. Moving business chats to a shared inbox means new conversations are recorded centrally. The exact handling of old chat history depends on your number and setup; we explain what can be carried over and what cannot, so you have clear expectations before the move.
The official WhatsApp Business API uses encryption for messages in transit, consistent with WhatsApp's security standards. AWEBCs sets up the chatbot on this official foundation. Unofficial tools may not offer the same protections and carry a higher risk of number blocking. We explain the trade-offs of each option before you choose, so you understand the security implications.
In a shared inbox, chats are recorded centrally and access is managed by your team's logins. AWEBCs trains your team on using the shared inbox, which reduces the risk of accidental loss compared with chats on a personal phone. The exact permissions depend on your setup; we help you configure roles so important conversations are protected.
AWEBCs configures the shared inbox so the right person answers each chat. The level of control over which agents see which conversations depends on your setup and the tools used. We discuss your requirements during the setup process and explain what is possible, so you can decide how to balance access with data safety for your team.
Unofficial tools may not follow WhatsApp's official policies and carry a higher risk of your number being blocked. A blocked number can cut off access to your chats and customer data. AWEBCs explains the trade-offs of official versus unofficial options, including what each allows and the risks, before you choose. Rules from the provider are confirmed when the sale is made
AWEBCs sets up the chatbot on the official WhatsApp Business API and configures the shared inbox so chats are recorded and access is controlled. We explain the official and unofficial options and recommend one, including the risks. We do not provide legal advice; we help you understand the setup so you can meet your own compliance obligations. Rules are confirmed at the time of sale.
A blocked number can stop your chatbot and cut off access to chats. AWEBCs explains the trade-offs of official and unofficial tools before you choose, so you can avoid this risk. We recommend the official API and set up approved templates and opt-in contacts for bulk messages. If a block occurs, we help you understand the cause and next steps.
Because chats run through the shared inbox, your team has a central record of conversations. AWEBCs can explain what export options are available depending on your setup. We do not invent specific backup guarantees; the exact process is confirmed during setup. This helps you keep your own records without relying on a personal phone.
AWEBCs connects the chatbot to your CRM so chats are recorded and the right person answers. The connection is configured for your business, and access is controlled by your CRM's permissions. We review the integration with you so customer data is not exposed to unauthorised users. The exact security depends on your CRM, which we discuss during setup.
AWEBCs trains your team on using the shared inbox and the chatbot, including how to handle chats securely. We review the first weeks of messages to help your team follow good practices. This training covers access control and the importance of not sharing personal logins. The exact training content is tailored to your team's needs and confirmed during setup.
Yes, you can move to the official API later, but the process depends on your current setup. We explain the trade-offs of each option before you choose, including what each allows and the risk of a blocked number. Planning ahead helps avoid disruption when you upgrade.
If you outgrow your setup, we can review your needs and recommend upgrades. This may include adding more chatbot flows, connecting to your CRM, or moving to the official API. We explain the options and trade-offs so you can choose what fits your growth.
The shared inbox is designed for teams, so adding agents is part of scaling. We set up multiple agents on one WhatsApp number during implementation. As your team grows, you can add more agents. We train the team and review the first weeks of messages to ensure a smooth transition.
The chatbot is built to answer common questions automatically, which helps handle growing message volume. For bulk offers, we use approved templates and send only to opted-in contacts, with delivery reports. The official API and unofficial tools have different limits, so we explain the trade-offs before you choose.
Unofficial tools have different limits, costs and risks compared to the official API. They may not be allowed by WhatsApp, which can lead to your number being blocked. We explain these trade-offs before you choose, so you understand what each option allows and the risks involved.
The official API is designed for business use and supports growth with approved templates and a shared inbox. Unofficial tools may have different limits and risks, including number blocking. We explain the trade-offs of each option so you can choose the one that fits your long-term growth plans.
To avoid blocking, Bulk sends reach only opted-in contacts, using approved templates and delivery reports. We explain the official and unofficial options and recommend one, so your number is not blocked later. Following WhatsApp policies is key to keeping your number safe as you grow.
We send bulk messages only to opted-in contacts, using approved templates and delivery reports. This helps prevent spam reports and keeps your number safe. We also explain the trade-offs between official and unofficial tools, so you can choose an option that supports compliant growth.
The chatbot hands over to a person when needed. This ensures customers get a human reply for complex questions. The shared inbox lets your team see every chat and respond. We train the team and review the first weeks of messages to refine the handover process as you grow.
Yes, you can add new chatbot features after the initial setup. We support you in expanding the chatbot as your needs grow. This may include new flows, CRM integration, or other enhancements. We discuss your requirements and implement changes to keep the chatbot effective.
Scaling involves adding more chatbot flows to automate common questions and ensuring your team can handle handovers. The shared inbox allows multiple agents on one number. We review the first weeks of messages and can recommend upgrades, such as moving to the official API for higher limits.
The official API has different limits compared to unofficial tools, but specific numbers are not stated in our materials. We explain the trade-offs of each option, including what each allows and the risk of a blocked number, before you choose. This helps you plan for growth without surprises.
We start by setting up the number, approved templates, shared inbox, chatbot flows, and CRM connection. We train your team and review the first weeks of messages. As you expand, we can add flows, integrate more systems, and advise on moving to the official API if needed.
Yes, the chatbot flows and messages can be customized to match your brand's tone. We design the flows based on your common questions and handover rules. As your brand evolves, you can update the chatbot responses. We support you in making these changes.
We help you create and submit message templates for approval. As your business grows and you need new templates for offers or updates, we can assist in creating and getting them approved. We ensure templates follow WhatsApp policies to avoid rejections and keep your number safe.
The chatbot can handle common questions automatically, reducing the load on your team during peak times. For handovers, the shared inbox allows multiple agents to answer chats on one number. We can also add more flows to cover seasonal questions. We review performance and suggest improvements.
Yes, we connect the chats to your CRM as part of the setup. This integration helps manage customer data and streamline workflows as you grow. We ensure the connection is secure and works with your existing systems. We can also help with additional integrations later.
The shared inbox lets multiple agents see and answer chats on one WhatsApp number, so nothing depends on a personal phone. Every chat is recorded, and the right person answers. This prevents missed messages and supports team growth. We train your team and review the first weeks.
We help you migrate your existing WhatsApp number to the chatbot system. This moves chats from a personal phone to a shared inbox, so your team sees every chat and no messages are missed. We explain the process and ensure a smooth transition with minimal disruption.
We discuss your common questions and handover rules to design the chatbot flows. Messages that are simple and repetitive can be automated, while complex or sensitive ones should go to a person. We review the first weeks of messages and adjust the split as your business grows.
Yes, the chatbot can send order updates and reminders using approved templates. We set up the templates and ensure they are sent only to opted-in contacts. As your order volume grows, you can send more updates, and we help you manage the process with delivery reports.
Unofficial tools may not be allowed by WhatsApp and can lead to your number being blocked, which disrupts customer communication. We explain the trade-offs of official and unofficial options before you choose, so you can avoid risks. The official API is designed for business use and growth.
To get a precise quote, contact AWEBCs with details about your needs: how many agents will answer chats, how many messages you send and receive monthly, whether you have an existing WhatsApp number, and which messages to automate. We explain the options and provide a tailored proposal.
AWEBCs is an IT and web consultancy that sets up the number, approved templates, shared inbox, chatbot flows and CRM connection for you. A self-service builder leaves you to handle WhatsApp policy and number risk alone. AWEBCs explains the official and unofficial options and recommends one, then trains your team and reviews the first weeks of messages.
A freelancer may build flows but often leaves number setup, template approval and CRM integration to you. AWEBCs covers the full scope: number, approved templates, shared inbox, chatbot flows, CRM connection, team training and a review of early messages. You get one consultancy accountable for the whole WhatsApp for business setup rather than separate pieces.
Generic platforms treat WhatsApp as one channel among many and may not explain official versus unofficial trade-offs. AWEBCs focuses on WhatsApp for business, sets up the shared inbox so every chat is recorded, and connects chats to your CRM. We also train your team and review the first weeks of messages so problems are caught early.
AWEBCs is based in Uttarakhand, India, and works directly with Indian businesses that take orders and enquiries on WhatsApp. We explain the official API and unofficial tools, including the risk of a blocked number, before you choose. Setup covers number, approved templates, shared inbox, chatbot flows, CRM connection and team training.
The WhatsApp Business app on one personal phone means missed messages, slow replies and no record. AWEBCs sets up WhatsApp for business so the team shares one inbox, every chat is recorded and the right person answers. We add chatbot flows that hand over to a person when needed, which the basic app cannot do across several agents.
Customers already use WhatsApp to ask questions and place orders, so offers reach them where they already are. AWEBCs sends bulk messages only to opted-in contacts using approved templates with delivery reports, which reduces the spam risk. We set up the shared inbox so replies to offers are captured and routed to the right agent.
A local web agency may treat WhatsApp as an add-on. AWEBCs covers the full WhatsApp for business scope: number setup, approved templates, shared inbox, chatbot flows, CRM connection, team training and a review of the first weeks of messages. We explain the official and unofficial options and recommend one before you commit.
Before you pick, AWEBCs outlines what each option permits and the danger of a blocked number. We recommend one based on your message volume, agent count and whether you already have a WhatsApp number in use. Confirmation of provider rules takes place at the time of sale
Unofficial tools carry the risk of a blocked number, which can cut off customer chats and orders. AWEBCs explains the official and unofficial options and recommends one so your number is not blocked later. We set up approved templates and a shared inbox that records every chat, reducing reliance on any single personal phone.
A cheap template gives you flows only. AWEBCs sets up the number, the approved templates and the shared inbox, adds the chatbot flows, connects the chats to your CRM, trains the team and reviews the first weeks of messages. That covers the gaps where templates usually leave businesses to manage WhatsApp policy alone.
In-house builds need someone to learn WhatsApp policy, template approval and CRM integration while also running the business. AWEBCs handles number setup, approved templates, shared inbox, chatbot flows and CRM connection, then trains your team and reviews early messages. You avoid the trial and error that can put your number at risk.
Call centre tools are built for voice, not WhatsApp chats. AWEBCs sets up WhatsApp for business so the team shares one inbox, every chat is recorded and the right person answers. The chatbot handles common questions and hands over to a person when needed, which suits businesses that take orders and enquiries on WhatsApp.
A reseller may sell API access but leave setup and adoption to you. AWEBCs explains the official and unofficial options, recommends one, then sets up the number, approved templates, shared inbox, chatbot flows and CRM connection. We also train the team and review the first weeks of messages so the setup actually gets used.
A marketing agency may run campaigns but not fix missed messages on a personal phone. AWEBCs sets up a shared inbox so the team sees every chat and nothing depends on one phone. Bulk offers go only to opted-in contacts with approved templates and delivery reports, and the chatbot hands over to a person when needed.
A FAQ-only bot frustrates customers when their question falls outside the script. The AWEBCs WhatsApp chatbot answers questions and hands over to a person when needed, so complex order queries reach your team. We set up the shared inbox so every chat is recorded and the right agent can pick up the conversation.
Order updates and reminders need approved templates and a record of what was sent. AWEBCs sets up approved templates and a shared inbox so every chat is recorded, and connects chats to your CRM so order context is available. The chatbot handles routine updates and hands over to a person when a customer needs help.
Several personal phones mean messages are missed, replies are slow and no record exists. AWEBCs sets up WhatsApp for business so the team shares one inbox, every chat is recorded and the right person answers. That removes dependence on any one personal phone and gives you a history of customer conversations.
A DIY plugin rarely solves the shared inbox problem when several agents answer one number. AWEBCs sets up a shared WhatsApp setup so the team sees every chat, adds chatbot flows that hand over to a person, connects chats to your CRM and trains the team. We also review the first weeks of messages.
Choosing between the official API and unofficial tools affects limits, costs and risks. AWEBCs explains the trade-offs, including the risk of a blocked number, and recommends one before you commit. We then set up the number, approved templates, shared inbox, chatbot flows and CRM connection, so you are not rebuilding later.
Number blocking can cut off customer chats and orders, so the choice between official API and unofficial tools matters. AWEBCs explains the trade-offs of each and recommends one so your number is not blocked later. We also set up approved templates and opted-in bulk messaging with delivery reports to reduce spam risk.
Per-flow pricing can push you to limit automations. AWEBCs sets up the chatbot flows you need for your enquiries and orders, connects them to your CRM and shared inbox, and trains your team. We explain the official and unofficial options first so you understand limits, costs and risks before choosing a path.
A CRM add-on may connect chats but not cover WhatsApp number setup, approved templates or shared inbox training. AWEBCs handles the full WhatsApp for business scope and connects chats to your CRM, so agents see customer context. We also train the team and review the first weeks of messages.
Flow-only agencies leave number setup, template approval and team adoption to you. AWEBCs configures the number, approved templates and shared inbox, builds chatbot flows, links chats to your CRM, trains staff and reviews early messages. That end-to-end scope is why businesses choose AWEBCs for WhatsApp for business.
Without CRM connection, agents lack customer context and order details. AWEBCs connects the chats to your CRM as part of setup, so the right person answers with the information they need. We also set up the shared inbox, approved templates and chatbot flows, and train the team to use them together.
Sending offers without opt-in and approved templates risks spam complaints and number blocking. AWEBCs sends bulk messages only to opted-in contacts, with approved templates and delivery reports. We set up the shared inbox so replies are captured, and the chatbot hands over to a person when a customer needs help with an order.
When business chats run on one personal phone, messages are missed and no record exists. AWEBCs configures WhatsApp for business so staff share a single inbox, all chats are logged and the right person responds. This removes dependence on a single phone and ensures no customer message is lost.
There are two ways to use WhatsApp for business: the official API and unofficial tools. Each has different limits, costs and risks. AWEBCs walks you through the trade-offs before you decide, so your number stays unblocked down the line. We recommend one based on your needs and confirm provider rules at time of sale.
Bulk sends reach only opted-in contacts, using approved templates and delivery reports. AWEBCs ensures your WhatsApp chatbot sends offers only to customers who have agreed to receive them, using templates pre-approved by WhatsApp. This keeps your number safe and your messages effective.
Unofficial tools can lead to your number being blocked, as they don't follow WhatsApp's official policies. AWEBCs explains these risks and helps you choose the official API if needed, ensuring your business number remains safe and operational. We recommend the safest option for your situation.
After launch, AWEBCs reviews the first weeks of messages with your team so early problems are caught quickly. You can reach us if the chatbot misreads a question, if handover to a person fails, or if the shared inbox stops showing chats. We treat post-launch support as part of the service, not a separate purchase.
AWEBCs offers ongoing maintenance for the WhatsApp chatbot after setup. This covers reviewing chatbot flows, checking that handover to a person still works, and helping when WhatsApp policy changes affect your approved templates. The exact scope and renewal terms are confirmed with you in writing before you commit, so you know what is covered each year.
Before your service term ends, AWEBCs contacts you to review how the chatbot performed and what should change in the next period. Renewal is agreed in writing, and any new flows, templates or CRM changes are planned at that point. There is no automatic surprise charge, and you decide whether to continue.
Chatbot flows need periodic review because products, prices and policies change. AWEBCs checks that answers stay accurate, that handover to a person triggers correctly, and that approved templates still match WhatsApp rules. Maintenance keeps the chatbot from giving outdated replies and keeps the shared inbox working as your team expects.
If the chatbot stops replying, contact AWEBCs support. We check whether the issue is in the chatbot flows, the WhatsApp connection, the approved templates or the CRM link. Because we set up the number, templates and shared inbox, we can trace the fault across the whole setup rather than blaming one part.
Post-sale support covers help with the shared inbox, chatbot flows, approved templates and the CRM connection we set up. It also covers questions from your team as they get used to the system. Support does not invent new features for free; larger changes are scoped and agreed separately so costs stay clear.
Approved templates should be reviewed whenever your offers, order updates or reminders change, and at least at each renewal. WhatsApp can reject or pause templates that break its rules, so AWEBCs checks them during maintenance. This keeps bulk messages going only to opted-in contacts and reduces the risk of your number being flagged.
At renewal, tell AWEBCs which new chatbot flows you need, such as order status checks or new product questions. We scope the work, agree it in writing, and add the flows alongside your existing setup. Because the shared inbox and CRM connection are already in place, adding flows is usually simpler than starting again.
Renewal is not the same as a fresh setup. The number, approved templates, shared inbox and CRM connection are already in place, so renewal focuses on maintenance, review and any agreed changes. AWEBCs confirms in writing what the renewal covers and what, if anything, is charged separately for new work.
When WhatsApp changes its rules, approved templates or messaging limits can be affected. AWEBCs reviews your setup during maintenance and tells you what needs adjusting, such as template wording or how bulk offers are sent to opted-in contacts. We confirm current provider rules at the time of sale, since these can change.
Report the wrong answer to AWEBCs with the chat example. We check the chatbot flow and correct the reply, then confirm the fix with your team. Regular maintenance reviews catch outdated answers before customers see them, which matters for businesses that take orders and enquiries on WhatsApp every day.
Initial training is part of setup, but teams change. AWEBCs can arrange refresher or new-staff training on the shared inbox and chatbot handover as part of ongoing support. Tell us when someone joins and we will agree a short session so new agents do not fall back to personal phones.
Contact AWEBCs support and describe what your agents see, such as chats not appearing or handover not reaching a person. Because we set up the shared inbox and connected it to your CRM, we can check each part of the chain. We confirm the fix and ask your team to test it before closing the issue.
A blocked number is a serious issue, and AWEBCs helps you understand why it happened, for example bulk messages sent outside approved templates or to contacts who did not opt in. We explain the official and unofficial options and their risks at the start so this is avoided. Recovery steps depend on WhatsApp rules at the time.
The support period is agreed with you in writing when the project is scoped, so there is no guesswork. It typically covers the first weeks of live messages, when AWEBCs reviews chats with your team and fixes early issues. Longer maintenance and renewal terms are then discussed before the initial period ends.
Small wording changes can often be handled by your team once trained, but structural changes to flows, templates or the CRM connection should go through AWEBCs. We agree what you can edit safely and what needs our help, so a quick edit does not break handover to a person or the shared inbox.
If you already have an official WhatsApp Business API account, renewal focuses on maintaining your chatbot flows, approved templates, shared inbox and CRM connection rather than creating an account. AWEBCs reviews what exists, confirms what is working, and agrees any changes in writing before the new term starts.
Send AWEBCs your updated product or order information, and we revise the chatbot flows so answers stay correct. Maintenance reviews are the right time to do this in bulk. Keeping the chatbot accurate protects your team from answering the same questions manually and keeps customers from getting wrong details.
Talk to AWEBCs before pausing. Your WhatsApp number, approved templates and shared inbox are tied to the setup, so pausing needs to be planned rather than simply stopping payments. We explain what stays active, what may need rechecking on return, and agree the terms in writing.
Yes. Before renewal, AWEBCs reviews how the chatbot handled chats, where it handed over to a person, and where customers asked questions it could not answer. That review shapes the next period's flows and templates. It is a practical conversation about what to fix, not just a bill for another year.
Tell AWEBCs which CRM you are moving to and what data should flow from WhatsApp chats. We scope the connection change, check what the new system allows, and agree the work in writing. Because the chatbot and shared inbox are already running, the change is handled as maintenance work rather than a full rebuild.
If WhatsApp rejects a template, AWEBCs reviews the wording against current rules and proposes a corrected version for approval. Bulk offers and order updates depend on approved templates, so this is handled quickly. We confirm the current provider rules at the time, since WhatsApp updates them from time to time.
No honest provider can guarantee a chatbot never fails, and AWEBCs does not claim that. What we offer is a properly set up number, approved templates, a shared inbox, working handover to a person and maintenance that catches problems early. Support is there when something does go wrong.
Contact AWEBCs in writing and we will explain what happens to your number, approved templates, chatbot flows and stored chats. Because the setup involves WhatsApp and your CRM, ending the service needs a planned handover rather than switching off a tool. Terms are agreed in your contract before you start.
AWEBCs monitors how WhatsApp changes its rules for business messaging and reviews your setup during maintenance. If a change affects approved templates, handover to a person or bulk messages to opted-in contacts, we tell you what needs adjusting and agree the work. This is why ongoing maintenance matters after launch.
Yes. Peak seasons are when businesses taking orders on WhatsApp need the chatbot and shared inbox most. Tell AWEBCs in advance about expected volume, and we can review flows, templates and agent load so the setup holds up. Support during busy periods is part of the ongoing relationship, not only the renewal review.
Yes. AWEBCs sets up WhatsApp for business so your existing number moves into a shared inbox where every chat is recorded, rather than staying tied to one personal phone. We handle the number, approved templates and shared inbox setup, then connect the chatbot flows and your CRM. Old conversation records depend on the tool you move from, so we review that before starting.
We explain the trade-offs of the official API and unofficial tools before you choose, including what each allows and the risk of a blocked number, so migration is planned rather than forced. AWEBCs then sets up the number, approved templates, shared inbox, chatbot flows and CRM connection, and reviews the first weeks of messages after the move. Confirm provider rules at time of sale.
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